Please do not accept damaged cartons. If you receive a shipment with damaged cartons, refuse delivery (noting the reason for refusal) and immediately contact our customer service at 913-515-0234. All other returns must be authorized by Up N' Go Cushion in advance and can be subject to a 25% restocking charge.
All returns must have a return authorization number (provided via email by Up N' Go Cushion) affixed to each carton and be returned freight prepaid. Without this number, return shipments will be refused. Merchandise must be returned no later than 30 days from the date the RA# was issued and must be returned in an unused and sellable condition.
Follow return information which is shipped with each package. Send all returns to the address indicated on your packing slip/invoice. We suggest you ship returns to Up N' Go Cushion via a GROUND method that can be tracked (UPS ground / FedEx Ground / USPS Priority mail). Along with your return, be sure to include the following: 1. Your RA#, order number, your complete name, address, and billing phone or email address 2. A detailed explanation regarding your reason for returning the item(s) 3. Information about whether you would like a refund or a replacement
Once your return is received, it will be processed within 10 business days. Up N' Go Cushion will not be responsible for loss or damage of return shipments. A credit will be issued to your original method of payment for the full purchase price of your order excluding shipping and handling and any separate fees. Credit will be issued within 5-7 business days of receiving your returned item.
Note: If we receive your item back in our warehouse and it does not meet our return policy terms, then we may not issue you a refund or send you a replacement.